Personal Information We Gather

When you join Heliamarivo, we collect certain information to create and maintain your account. Some of this data is essential for the platform to function properly, while other information helps us personalize your learning experience. We're careful about what we ask for — we only collect what genuinely serves a purpose.

The type of information we gather falls into a few different categories. Account information is necessary to identify you and keep your profile secure. Usage data helps us understand how you interact with courses and learning materials. And sometimes, you'll choose to share additional details that make your experience richer.

• Contact and identification details including your name, email address, and username. We use this to recognize you each time you log in and to send important notifications about your courses or account status.
• Authentication credentials such as passwords and security settings that protect your account from unauthorized access. We store these using industry-standard encryption methods.
• Profile preferences including your learning interests, language choices, and notification settings. This information helps us tailor content recommendations and communication frequency to match your preferences.
• Educational background information when you choose to provide it, such as your current skill level, professional goals, or areas of interest. This helps instructors and our recommendation system suggest relevant courses.

• Learning activity records tracking which courses you've enrolled in, lessons you've completed, and assessments you've taken. We track your progress to display accurate completion statistics and unlock sequential content appropriately.
• Technical interaction data including device types, browser versions, IP addresses, and access timestamps. This information helps us troubleshoot problems and ensure the platform works smoothly across different devices and connection types.
• Content engagement metrics showing how long you spend on different lessons, which videos you watch or rewatch, and where you pause or replay content. Instructors use these insights to improve their teaching materials and identify confusing sections.
• Communication records when you interact with instructors, submit assignments, post in discussion forums, or contact support. We keep these records to maintain context in ongoing conversations and resolve issues effectively.

Payment and Transaction Information

If you purchase courses or subscriptions, we process payment information through secure third-party payment processors. We receive confirmation of successful transactions but don't store complete credit card numbers on our servers. You'll see transaction history in your account, which includes course names, prices, dates, and payment methods used.

Data Usage Purposes

Everything we collect serves specific purposes that directly benefit your learning experience or help us maintain a secure, functional platform. We don't believe in collecting data "just in case" — each piece of information we gather has a clear job to do.

• Delivering educational content and services to you through our platform infrastructure. This includes streaming video lessons, displaying course materials, tracking your progress through curriculum sequences, and maintaining your enrollment records. Without processing this data, the fundamental promise of online education simply wouldn't work.
• Personalizing your learning journey by recommending courses that match your interests and skill level. We analyze your completed courses, browsing history, and stated preferences to suggest what you might want to learn next. This recommendation system gets smarter over time as we learn more about your educational goals.
• Facilitating communication between you, instructors, and other learners in your courses. We process messages, forum posts, and assignment submissions to create an interactive learning environment. Discussion threads, Q&A sections, and peer collaboration all depend on us handling this communication data responsibly.
• Improving platform performance and user experience through analysis of how people interact with different features. When we notice students struggling with a particular interface element or abandoning courses at specific points, we can redesign those experiences. Technical performance data helps us identify slow-loading pages or features that crash on certain devices.
• Maintaining security and preventing fraud by monitoring for suspicious login attempts, duplicate accounts, or patterns that suggest automated bot activity. We use IP addresses and device fingerprints to detect and block malicious users trying to scrape content or spam discussion forums.
• Complying with legal obligations when regulations require us to maintain certain records or respond to valid legal requests. This includes tax documentation for purchases, retention of academic records for accredited programs, and cooperation with lawful investigations when legally required.
• Sending important updates about your courses, platform changes, or account activity. We'll notify you when new content becomes available in your enrolled courses, when assignments are due, or when we make significant changes to our terms or features that affect you.

Data Collected Through External Tools

Heliamarivo integrates several third-party services to enhance functionality that would be inefficient for us to build from scratch. These partners have their own privacy policies, though we carefully vet them before integration and limit what data they can access.

Analytics and Performance Monitoring

We use analytics tools to understand how people use Heliamarivo and where we can make improvements. These services collect information about page views, click patterns, and technical performance metrics. While they process this data on their own servers, we configure them to respect your privacy choices and avoid collecting unnecessary personal details.

Payment Processing Services

When you purchase courses, your payment information goes directly to our payment processors — we never see your complete credit card number. These specialized services handle the complex security requirements of processing payments and are certified to meet strict industry standards. They share transaction confirmations with us so we can activate your course access.

Content Delivery Networks

Video lessons and course materials are distributed through content delivery networks that cache files closer to your location for faster loading. These services might log your IP address and access times as part of their normal operation. This technical necessity ensures smooth video playback regardless of where you're learning from.

Communication Tools

Email notifications, in-app messages, and discussion forums rely on specialized communication platforms. When you receive an email from Heliamarivo, it's often sent through a service that tracks whether you opened it or clicked links. You can disable tracking pixels in these emails through your account settings if you'd prefer we not collect this information.

How We Protect Your Data

Security isn't a feature we tacked on at the end — it's built into how we designed Heliamarivo from the ground up. We've invested heavily in both technical safeguards and organizational practices to keep your information safe from unauthorized access, accidental loss, or malicious attacks.

Our approach combines multiple layers of protection because no single security measure is perfect. If one layer fails, others should still protect your data. And honestly, security is an ongoing process rather than a destination — we continuously update our practices as new threats emerge.

Technical Security Measures

• Encryption during transmission protects data while it travels between your device and our servers. Every connection to Heliamarivo uses current TLS encryption protocols, which means anyone trying to intercept your communications would see only scrambled nonsense. This applies to login credentials, course content, and any personal information you submit through forms.
• Encrypted data storage for sensitive information like passwords and payment details. We use strong encryption algorithms that would take impractical amounts of time and computing power to break. Even if someone somehow accessed our database servers, they couldn't read this protected information without the encryption keys we store separately.
• Access controls and authentication limiting which staff members can view different types of data. Our engineers can't casually browse student records, and customer support representatives only see information relevant to helping you. We use multi-factor authentication for administrative accounts and log all access to sensitive systems for audit purposes.
• Regular security testing including vulnerability scans, penetration testing by external security firms, and code reviews focused on identifying potential weaknesses. We fix critical vulnerabilities immediately and maintain a prioritized backlog of less urgent security improvements.

Organizational Safeguards

Technology alone can't protect your privacy — the people who work with your data need proper training and clear policies. Every Heliamarivo employee receives security awareness training covering phishing attacks, social engineering tactics, and proper data handling procedures. We conduct refresher training annually and update materials whenever we see new attack methods emerging.

Our data retention policies specify how long we keep different types of information and when we securely delete it. Account information remains active as long as you use Heliamarivo, but we remove old server logs and analytics data on regular schedules. If you close your account, we delete or anonymize your personal information within a reasonable timeframe unless legal requirements mandate longer retention.

Incident Response and Breach Notification

Despite our best efforts, no system is completely immune to security incidents. We maintain detailed response plans that specify exactly how we'll investigate potential breaches, contain any damage, and notify affected users. If we discover unauthorized access to your personal information, we'll contact you promptly and explain what happened, what data was involved, and what steps we're taking to prevent similar incidents.

Links to Third-Party Websites

Throughout our courses and platform, you might encounter links to external websites, resources, or tools recommended by instructors. These external sites operate independently from Heliamarivo and have their own privacy policies that govern how they collect and use information. We're not responsible for the privacy practices or content of these third-party websites, even when instructors recommend them as supplementary learning materials.

Before providing personal information to any external site, we encourage you to review their privacy policy and terms of service. Just because a link appears in a Heliamarivo course doesn't mean we've verified that site's privacy practices or security measures.

Regulatory Compliance

We take our obligations under data protection laws seriously and work hard to meet the requirements of regulations like GDPR, CCPA, and other regional privacy frameworks. Our compliance efforts include appointing responsible staff to oversee privacy matters, conducting regular audits of our data practices, and implementing technical measures required by applicable laws.

Depending on where you live, you may have specific rights regarding your personal information — including rights to access what we've collected, request corrections to inaccurate data, ask us to delete your information, or object to certain types of processing. These rights aren't absolute and sometimes have legal exceptions, but we honor valid requests whenever possible. Our systems are designed to make exercising these rights straightforward rather than bureaucratic.

Questions and Feedback

If you have concerns about how we handle your personal information or questions about anything in this privacy policy, we want to hear from you. Our support team can help clarify confusing sections, process privacy-related requests, or escalate complex issues to our privacy specialists. You can reach us through the help section of your Heliamarivo account where specific contact methods are provided.

We genuinely appreciate feedback about our privacy practices. If you spot something that seems inconsistent with this policy or have suggestions for how we could be more transparent, please let us know. Privacy policies should evolve based on user needs and expectations, not just legal requirements.